{ "meta": { "instanceId": "473168f370e695cf2681bfe0d87794a129a4b6b91ce9730668db1c27be277998" }, "nodes": [ { "id": "a1bb9718-a390-4b5f-8534-b8a973ce8695", "name": "Schedule Trigger", "type": "n8n-nodes-base.scheduleTrigger", "position": [ -3104, 1984 ], "parameters": { "rule": { "interval": [ { "field": "minutes", "minutesInterval": 1 } ] } }, "typeVersion": 1.2 }, { "id": "33e9808c-510f-4b1c-883e-f0a569248ab7", "name": "Append or update slot", "type": "n8n-nodes-base.googleSheets", "position": [ -2496, 1696 ], "parameters": { "columns": { "value": { "day": "={{ $json.days }}", "time": "={{ $json.time }}", "service": "={{ $json.service }}" }, "schema": [ { "id": "service", "type": "string", "display": true, "removed": false, "required": false, "displayName": "service", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "time", "type": "string", "display": true, "required": false, "displayName": "time", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "day", "type": "string", "display": true, "required": false, "displayName": "day", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "service" ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "appendOrUpdate", "sheetName": { "__rl": true, "mode": "list", "value": "gid=0", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q/edit#gid=0", "cachedResultName": "slots" }, "documentId": { "__rl": true, "mode": "list", "value": "1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q/edit?usp=drivesdk", "cachedResultName": "CRM" } }, "credentials": { "googleSheetsOAuth2Api": { "id": "credential-id", "name": "Google Sheets account" } }, "typeVersion": 4.7 }, { "id": "fdd67b6a-4301-4fff-bf04-5fd448f768db", "name": "Get lead", "type": "n8n-nodes-base.dataTable", "position": [ -2704, 1888 ], "parameters": { "operation": "get", "dataTableId": { "__rl": true, "mode": "list", "value": "16bAoJicIDEPak46", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/16bAoJicIDEPak46", "cachedResultName": "leads" } }, "typeVersion": 1 }, { "id": "a96ea4f0-f1c0-42c3-813b-7fc6ac28ac0d", "name": "Append or update lead", "type": "n8n-nodes-base.googleSheets", "position": [ -2496, 1888 ], "parameters": { "columns": { "value": { "name": "={{ $json.name }}", "phone": "={{ $json.phone }}", "short sum": "={{ $json.short_sum }}", "lead category": "={{ $json.lead_category }}" }, "schema": [ { "id": "name", "type": "string", "display": true, "required": false, "displayName": "name", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "lead category", "type": "string", "display": true, "required": false, "displayName": "lead category", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "phone", "type": "string", "display": true, "removed": false, "required": false, "displayName": "phone", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "short sum", "type": "string", "display": true, "required": false, "displayName": "short sum", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "phone" ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "appendOrUpdate", "sheetName": { "__rl": true, "mode": "list", "value": 1596543480, "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q/edit#gid=1596543480", "cachedResultName": "leads" }, "documentId": { "__rl": true, "mode": "list", "value": "1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q/edit?usp=drivesdk", "cachedResultName": "CRM" } }, "credentials": { "googleSheetsOAuth2Api": { "id": "credential-id", "name": "Google Sheets account" } }, "typeVersion": 4.7 }, { "id": "8bf64824-9d63-4c35-a9ff-0a23fd927bb7", "name": "Get human call", "type": "n8n-nodes-base.dataTable", "position": [ -2704, 2064 ], "parameters": { "operation": "get", "dataTableId": { "__rl": true, "mode": "list", "value": "ygicufEiNou6tVCb", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/ygicufEiNou6tVCb", "cachedResultName": "human" } }, "typeVersion": 1 }, { "id": "aa6042af-187c-4326-bfe5-d46e783acdfa", "name": "Append or update human call", "type": "n8n-nodes-base.googleSheets", "position": [ -2496, 2064 ], "parameters": { "columns": { "value": { "name": "={{ $json.name }}", "phone": "={{ $json.phone }}", "description": "={{ $json.descreption }}" }, "schema": [ { "id": "name", "type": "string", "display": true, "required": false, "displayName": "name", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "phone", "type": "string", "display": true, "removed": false, "required": false, "displayName": "phone", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "description", "type": "string", "display": true, "removed": false, "required": false, "displayName": "description", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "phone" ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "appendOrUpdate", "sheetName": { "__rl": true, "mode": "list", "value": 292004918, "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q/edit#gid=292004918", "cachedResultName": "human call" }, "documentId": { "__rl": true, "mode": "list", "value": "1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q/edit?usp=drivesdk", "cachedResultName": "CRM" } }, "credentials": { "googleSheetsOAuth2Api": { "id": "credential-id", "name": "Google Sheets account" } }, "typeVersion": 4.7 }, { "id": "9f4c7fec-7444-4b95-aa2c-0cfc70903c1c", "name": "Get human appointment", "type": "n8n-nodes-base.dataTable", "position": [ -2688, 2240 ], "parameters": { "operation": "get", "dataTableId": { "__rl": true, "mode": "list", "value": "XICUlFpXl76eV2Dm", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/XICUlFpXl76eV2Dm", "cachedResultName": "appointments" } }, "typeVersion": 1 }, { "id": "9ae86536-5815-4b76-bc4d-e1371866bcda", "name": "Append or update appointment", "type": "n8n-nodes-base.googleSheets", "position": [ -2496, 2240 ], "parameters": { "columns": { "value": { "day": "={{ $json.day }}", "date": "={{ $json.date }}", "name": "={{ $json.name }}", "time": "={{ $json.times }}", "phone": "={{ $json.phone }}", "service": "={{ $json.service }}" }, "schema": [ { "id": "name", "type": "string", "display": true, "required": false, "displayName": "name", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "phone", "type": "string", "display": true, "removed": false, "required": false, "displayName": "phone", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "date", "type": "string", "display": true, "required": false, "displayName": "date", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "time", "type": "string", "display": true, "required": false, "displayName": "time", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "day", "type": "string", "display": true, "required": false, "displayName": "day", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "service", "type": "string", "display": true, "required": false, "displayName": "service", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "phone" ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "appendOrUpdate", "sheetName": { "__rl": true, "mode": "list", "value": 1977548840, "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q/edit#gid=1977548840", "cachedResultName": "appointments" }, "documentId": { "__rl": true, "mode": "list", "value": "1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q/edit?usp=drivesdk", "cachedResultName": "CRM" } }, "credentials": { "googleSheetsOAuth2Api": { "id": "credential-id", "name": "Google Sheets account" } }, "typeVersion": 4.7 }, { "id": "7685907b-6ffe-43f2-8963-eac68e4ff6f4", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "disabled": true, "position": [ -3248, 1456 ], "parameters": { "color": 7, "width": 1296, "height": 1168, "content": "## SENDING new rows to google sheet" }, "typeVersion": 1 }, { "id": "5577ae1c-5d66-4905-8fa3-71d4d7d2e283", "name": "Booked Appointment", "type": "n8n-nodes-base.dataTableTool", "position": [ -864, 880 ], "parameters": { "operation": "get", "dataTableId": { "__rl": true, "mode": "list", "value": "XICUlFpXl76eV2Dm", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/XICUlFpXl76eV2Dm", "cachedResultName": "appointments" } }, "typeVersion": 1 }, { "id": "1e612891-e43a-4153-8098-22f0326a3883", "name": "AI Summarizer1", "type": "@n8n/n8n-nodes-langchain.agent", "position": [ 128, 1264 ], "parameters": { "text": "={{ $('Format Context').item.json.formatted_output }}", "options": { "systemMessage": "=# Customer Message Analyzer\n\nAnalyze customer messages and return only JSON:\n```json\n{\"summary\": \"brief description\", \"category\": \"category_name\"}\n```\n\n## Categories\n- **appointment**: booking request\n- **pricing**: price inquiry\n- **discount**: discount request\n- **teeth_whitening**: whitening inquiry\n- **skincare**: skincare inquiry\n- **staff_request**: staff contact request\n- **out_of_scope**: unrelated topic\n\n## Instructions\n- Summary: one clear sentence describing the customer's request\n- Output: JSON only, no additional text\n- answer with the user's language " }, "promptType": "define", "hasOutputParser": true }, "typeVersion": 2.2 }, { "id": "c0e92bbc-42cb-4a40-b403-27150e290bb2", "name": "Check Appointment1", "type": "n8n-nodes-base.if", "position": [ 304, 352 ], "parameters": { "options": {}, "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "1", "operator": { "type": "boolean", "operation": "true", "singleValue": true }, "leftValue": "={{ $json.has_appointment }}", "rightValue": "YES" } ] } }, "typeVersion": 2.2 }, { "id": "98e8a42a-9e2c-4468-87f4-8f7b441a94d3", "name": "AI Data Extractor", "type": "@n8n/n8n-nodes-langchain.agent", "position": [ -208, 352 ], "parameters": { "text": "={{ $json.output }}", "options": { "systemMessage": "=// System Prompt for AI Data Extractor Node\n-- today is {{ $now }}\nYou are a precise data extractor. Extract information in JSON format ONLY.\n-- **if there was no date** return the correct date of the nearest day that was chosen. \n⚠️ Return ONLY valid JSON, no markdown or extra text.\n\n📋 Required Format:\n{\n \"has_appointment\": true or false,\n \"is_reschedule\": true or false,\n \"needs_human\": true or false,\n \"appointment_date\": \"YYYY-MM-DD\" or null,\n \"appointment_day\": \"الأحد/الاثنين/etc\" or null,\n \"appointment_time\": \"HH:MM\" or null,\n \"service\": \"service name in Arabic\" or null,\n \"lead_category\": \"only one of those booking/reschedule/pricing/discount/teeth_whitening/skin_care/ask_agent/out_of_scope/other\",\n \"description\": \"brief description in Arabic\",\n \"notes\": \"additional notes\" or null\n}\n\n📝 Rules:\n**has_appointment:**\n- true if booking confirmed: \"تم حجز موعدك\" OR \"تم تعديل موعدك\"\n- false otherwise\n\n**is_reschedule:**\n- true if customer changed existing appointment\n- false for new bookings\n\n**needs_human:**\n⚠️ BE VERY STRICT - only true if:\n- EXPLICIT request: \"بدي موظف\" / \"وديني على حدا\" / \"بدي أحكي مع شخص\" / \"اتصل فيني\"\n- Clear anger/frustration: cursing, multiple complaints, \"مش راضي\" / \"زهقت\"\n- Medical emergency: \"وجع شديد\" / \"حالة طارئة\" / \"مريض كثير\"\n- Bot explicitly failed multiple times\n\n⛔ DO NOT set true for:\n- Simple questions about services\n- Asking about prices or discounts\n- General inquiries (\"شو عندكم؟\" / \"كيف؟\")\n- Booking/rescheduling requests\n- Normal conversation\n\n**appointment_date/day/time/service:**\n- Extract as before\n- null if not mentioned\n\n**lead_category:**\n- \"reschedule\": if modifying existing appointment\n- \"booking\": new appointment booking\n- \"pricing\": price inquiry\n- \"discount\": discount request\n- \"teeth_whitening\": teeth whitening inquiry\n- \"skin_care\": skin care inquiry\n- \"ask_agent\": wants to speak with staff (ONLY if explicit request)\n- \"out_of_scope\": outside clinic specialty\n- \"other\": anything else\n\n**description:**\n- One sentence in Arabic\n- Examples:\n - \"العميل قام بتعديل موعده لتبييض الأسنان\"\n - \"طلب تغيير الموعد من الأحد إلى الثلاثاء\"\n - \"طلب التحدث مع موظف بشكل صريح\"\n\n🎯 Example - Normal Question (needs_human = FALSE):\nUser: \"شو عندكم خدمات؟\"\n{\n \"has_appointment\": false,\n \"is_reschedule\": false,\n \"needs_human\": false,\n \"appointment_date\": null,\n \"appointment_day\": null,\n \"appointment_time\": null,\n \"service\": null,\n \"lead_category\": \"other\",\n \"description\": \"استفسار عام عن الخدمات\",\n \"notes\": null\n}\n\n🎯 Example - Explicit Human Request (needs_human = TRUE):\nUser: \"بدي أحكي مع موظف مش معك\"\n{\n \"has_appointment\": false,\n \"is_reschedule\": false,\n \"needs_human\": true,\n \"appointment_date\": null,\n \"appointment_day\": null,\n \"appointment_time\": null,\n \"service\": null,\n \"lead_category\": \"ask_agent\",\n \"description\": \"طلب صريح للتحدث مع موظف\",\n \"notes\": \"يحتاج تدخل بشري فوري\"\n}\n\n🎯 Example - Frustration (needs_human = TRUE):\nUser: \"يا زلمة مش فاهم عليك، وديني على حدا بفهم\"\n{\n \"has_appointment\": false,\n \"is_reschedule\": false,\n \"needs_human\": true,\n \"appointment_date\": null,\n \"appointment_day\": null,\n \"appointment_time\": null,\n \"service\": null,\n \"lead_category\": \"ask_agent\",\n \"description\": \"إحباط وطلب التحدث مع شخص\",\n \"notes\": \"عدم رضا واضح\"\n}" }, "promptType": "define", "hasOutputParser": true }, "typeVersion": 2.2 }, { "id": "56670131-4402-4ae7-ad14-22f67064e4b6", "name": "Send via WhatsApp", "type": "n8n-nodes-base.httpRequest", "position": [ -80, 48 ], "parameters": { "url": "=https://graph.facebook.com/v22.0/{{ $('Format Context').item.json.wa_id }}/messages", "method": "POST", "options": {}, "jsonBody": "={\n \"messaging_product\": \"whatsapp\",\n \"to\": \"{{ $('Format Context').item.json.sender }}\",\n \"type\": \"text\",\n \"text\":{ \"body\":{{ JSON.stringify($json.output) }}}\n}", "sendBody": true, "specifyBody": "json", "authentication": "genericCredentialType", "genericAuthType": "httpBearerAuth" }, "credentials": { "httpBearerAuth": { "id": "credential-id", "name": "whatsapp" } }, "typeVersion": 4 }, { "id": "44b6b15f-d026-4710-8e2a-0878df5a6aa6", "name": "Pinecone Vector Store", "type": "@n8n/n8n-nodes-langchain.vectorStorePinecone", "position": [ -1328, 2016 ], "parameters": { "mode": "insert", "options": { "pineconeNamespace": "1" }, "pineconeIndex": { "__rl": true, "mode": "list", "value": "n8n", "cachedResultName": "n8n" } }, "typeVersion": 1 }, { "id": "4bdb5738-0c36-40cb-ae81-315d54320894", "name": "Default Data Loader", "type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader", "position": [ -1168, 2240 ], "parameters": { "options": {} }, "typeVersion": 1 }, { "id": "d31374e1-7546-4dbb-8df8-50e88ae64338", "name": "Recursive Character Text Splitter", "type": "@n8n/n8n-nodes-langchain.textSplitterRecursiveCharacterTextSplitter", "position": [ -1184, 2448 ], "parameters": { "options": {}, "chunkOverlap": 100 }, "typeVersion": 1 }, { "id": "1d149211-15e0-4925-aeb7-5a946fbe24ce", "name": "Get a document", "type": "n8n-nodes-base.googleDocs", "position": [ -1552, 2016 ], "parameters": { "operation": "get", "documentURL": "=https://docs.google.com/document/d/1M2VXsD_gLRDbRv8VU2S2IfnCkPl5NaPqX_QulHV-050/edit?tab=t.0" }, "typeVersion": 2 }, { "id": "07700abc-c2bd-44a1-8188-3d51a4022d9e", "name": "When clicking ‘Execute workflow’", "type": "n8n-nodes-base.manualTrigger", "position": [ -1744, 2016 ], "parameters": {}, "typeVersion": 1 }, { "id": "80e81e5e-e2f0-4bbc-80dc-02dbf0b2bca4", "name": "Embeddings OpenAI", "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi", "position": [ -1504, 2256 ], "parameters": { "options": {} }, "credentials": { "openAiApi": { "id": "credential-id", "name": "OpenAi account" } }, "typeVersion": 1.2 }, { "id": "ffa2a0af-0af3-4466-a009-2ab4522bb72e", "name": "Vector Store Tool", "type": "@n8n/n8n-nodes-langchain.toolVectorStore", "position": [ -1248, 976 ], "parameters": { "name": "company_documents_tool", "description": "Retrieve information from any company documents" }, "typeVersion": 1 }, { "id": "80bd0f37-5df9-4430-adb8-253585287dbb", "name": "Pinecone Vector Store (Retrieval)", "type": "@n8n/n8n-nodes-langchain.vectorStorePinecone", "position": [ -1344, 1152 ], "parameters": { "options": {}, "pineconeIndex": { "__rl": true, "mode": "list", "value": "clinic", "cachedResultName": "clinic" } }, "typeVersion": 1 }, { "id": "e60712a2-3949-4719-8ac1-a4b218f1f192", "name": "Embeddings OpenAI1", "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi", "position": [ -1280, 1376 ], "parameters": { "options": {} }, "credentials": { "openAiApi": { "id": "credential-id", "name": "OpenAi account" } }, "typeVersion": 1.2 }, { "id": "6b947bca-a0ec-486e-b483-f9e239987032", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [ -1888, 1952 ], "parameters": { "color": 7, "width": 1024, "height": 656, "content": "## RAG System\n" }, "typeVersion": 1 }, { "id": "e78bf1f5-33f0-409a-901d-d7f8257e32ae", "name": "Verify • WA (hub.challenge)", "type": "n8n-nodes-base.respondToWebhook", "position": [ -3824, 272 ], "parameters": { "options": { "responseCode": 200, "responseHeaders": { "entries": [ { "name": "Content-Type", "value": "text/plain" } ] } }, "respondWith": "text", "responseBody": "={{ $json.query['hub.challenge'] || 'OK' }}" }, "typeVersion": 1.4 }, { "id": "e13b4e56-2078-4a94-8b6a-c3e4cd1080f5", "name": "filter text messages", "type": "n8n-nodes-base.if", "position": [ -3136, 256 ], "parameters": { "options": {}, "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "1", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.body.entry[0].changes[0].value.messages[0].type }}", "rightValue": "text" } ] } }, "typeVersion": 2.2 }, { "id": "f43e83f8-161b-4231-9dbc-79962676b2d5", "name": "If Audio", "type": "n8n-nodes-base.if", "position": [ -3552, 464 ], "parameters": { "options": {}, "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "1", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.body.entry[0].changes[0].value.messages[0].type }}", "rightValue": "audio" } ] } }, "typeVersion": 2.2 }, { "id": "13e1d14a-d5ed-4d42-b437-ff3de78ed653", "name": "Get Audio", "type": "n8n-nodes-base.httpRequest", "position": [ -3328, 448 ], "parameters": { "url": "=https://graph.facebook.com/v22.0/{{ $('WhatsApp Webhook').item.json.body.entry[0].changes[0].value.messages[0].audio.id }}", "options": {}, "authentication": "genericCredentialType", "genericAuthType": "httpBearerAuth" }, "credentials": { "httpBearerAuth": { "id": "credential-id", "name": "whatsapp" } }, "typeVersion": 4.2 }, { "id": "8e96d4bb-2210-44c6-a28d-6bcb780bf1f9", "name": "Download Audio", "type": "n8n-nodes-base.httpRequest", "position": [ -3136, 448 ], "parameters": { "url": "={{$json.url}}", "options": {}, "authentication": "genericCredentialType", "genericAuthType": "httpBearerAuth" }, "credentials": { "httpBearerAuth": { "id": "credential-id", "name": "whatsapp" } }, "typeVersion": 4.2 }, { "id": "1da24395-e5e2-4b21-8629-11a63baab66f", "name": "Transcribe Audio", "type": "@n8n/n8n-nodes-langchain.openAi", "position": [ -2928, 448 ], "parameters": { "options": { "language": "ar", "temperature": 0.6 }, "resource": "audio", "operation": "transcribe" }, "credentials": { "openAiApi": { "id": "credential-id", "name": "OpenAi account" } }, "typeVersion": 1.8 }, { "id": "1ebf7b18-abb1-44cf-8638-36dca9cf28c5", "name": "If Image", "type": "n8n-nodes-base.if", "position": [ -3536, 704 ], "parameters": { "options": {}, "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "1", "operator": { "type": "string", "operation": "contains" }, "leftValue": "={{ $json.body.entry[0].changes[0].value.messages[0].image.mime_type }}", "rightValue": "image" } ] } }, "typeVersion": 2.2 }, { "id": "2105b13a-d511-4626-bc32-019d94e63749", "name": "If Video/PDF", "type": "n8n-nodes-base.if", "position": [ -3520, 880 ], "parameters": { "options": {}, "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "or", "conditions": [ { "id": "1", "operator": { "type": "string", "operation": "contains" }, "leftValue": "={{ $json.body.entry[0].changes[0].value.messages[0].document.mime_type }}", "rightValue": "application" }, { "id": "a584f702-7224-400b-85ff-eeff8eca35b3", "operator": { "type": "string", "operation": "contains" }, "leftValue": "={{ $json.body.entry[0].changes[0].value.messages[0].document.mime_type }}", "rightValue": "video" } ] } }, "typeVersion": 2.2 }, { "id": "0d717c38-68da-47a7-a79f-7caac828e8aa", "name": "Get Image", "type": "n8n-nodes-base.httpRequest", "position": [ -3296, 688 ], "parameters": { "url": "=https://graph.facebook.com/v22.0/{{ $('WhatsApp Webhook').item.json.body.entry[0].changes[0].value.messages[0].image.id }}", "options": {}, "authentication": "genericCredentialType", "genericAuthType": "httpBearerAuth" }, "credentials": { "httpBearerAuth": { "id": "credential-id", "name": "whatsapp" } }, "typeVersion": 4.2 }, { "id": "1f019d11-f137-4fce-983e-8940de919d2b", "name": "Download Image", "type": "n8n-nodes-base.httpRequest", "position": [ -3072, 688 ], "parameters": { "url": "={{$json.url}}", "options": {}, "authentication": "genericCredentialType", "genericAuthType": "httpBearerAuth" }, "credentials": { "httpBearerAuth": { "id": "credential-id", "name": "whatsapp" } }, "typeVersion": 4.2 }, { "id": "4c2cf8bd-065a-4320-8e79-770d7cc9e4c2", "name": "Get file", "type": "n8n-nodes-base.httpRequest", "position": [ -3296, 864 ], "parameters": { "url": "=https://graph.facebook.com/v22.0/{{ $('WhatsApp Webhook').item.json.body.entry[0].changes[0].value.messages[0].document.id }}", "options": {}, "authentication": "genericCredentialType", "genericAuthType": "httpBearerAuth" }, "credentials": { "httpBearerAuth": { "id": "credential-id", "name": "whatsapp" } }, "typeVersion": 4.2 }, { "id": "b6ebf3af-7914-4962-84d5-a883507b3111", "name": "Download file", "type": "n8n-nodes-base.httpRequest", "position": [ -3088, 864 ], "parameters": { "url": "={{$json.url}}", "options": {}, "authentication": "genericCredentialType", "genericAuthType": "=httpBearerAuth" }, "typeVersion": 4.2 }, { "id": "2d8c8b15-7149-4904-8368-b2c04423001b", "name": "Prepare Email With Attachment", "type": "n8n-nodes-base.code", "position": [ -2864, 864 ], "parameters": { "jsCode": "// اقرأ بيانات الوِبهوك والـ input\nconst webhookData = $('WhatsApp Webhook').first().json;\nconst firstItem = $input.first();\n\nconst name = webhookData.body?.entry?.[0]?.changes?.[0]?.value?.contacts?.[0]?.profile?.name || \"\";\nconst phone = webhookData.body?.entry?.[0]?.changes?.[0]?.value?.contacts?.[0]?.wa_id || firstItem.json.phone || \"\";\n\n// لو فيه binary جاهز من عقدة سابقة، خذه\nconst bin = firstItem.binary || {};\nconst binaryKey = Object.keys(bin)[0] || \"\"; // مثال: \"file\" أو \"data\"\nif (!name || !phone || !binaryKey) {\n throw new Error(\"مطلوب name و phone و ملف binary من العقدة السابقة.\");\n}\n\nconst subject = \"إشعار تواصل جديد\";\nconst html = `\n\n\n\n ${subject}\n \n\n\n
\n
\n

${subject}

\n

لقد تم استلام طلب جديد من موقعك

\n
\n
\n

الاسم: ${name}

\n

رقم الهاتف: ${phone}

\n

المرفق تم إرفاقه مع هذا البريد.

\n
\n
\n تم الإرسال بواسطة تواصل العيادات\n
\n
\n\n\n`;\n\n// رجّع نفس الـ binary حتى يلتقطه Email node كمرفق\nreturn [\n {\n json: { subject, html },\n binary: { [binaryKey]: bin[binaryKey] },\n },\n];\n" }, "typeVersion": 2 }, { "id": "f197f696-3c15-4bdf-aa64-15a87523b055", "name": "Send Email with attachment", "type": "n8n-nodes-base.gmail", "position": [ -2640, 864 ], "webhookId": "35edc50d-638d-421b-8883-aad79dd8d8a1", "parameters": { "sendTo": "user@example.com", "message": "={{ $json.html }}", "options": { "attachmentsUi": { "attachmentsBinary": [ {} ] } }, "subject": "هناك عميل أرسل ملف " }, "credentials": { "gmailOAuth2": { "id": "credential-id", "name": "Gmail account" } }, "typeVersion": 2.1 }, { "id": "49ed334f-d0dd-43ac-90aa-0ad08d9f6ead", "name": "Edit Fields", "type": "n8n-nodes-base.set", "position": [ -2640, 688 ], "parameters": { "options": {}, "assignments": { "assignments": [ { "id": "05294dc6-587a-4631-b03a-395ffad76a89", "name": "text", "type": "string", "value": "=image description: {{ $json.content }}\nuser's message: {{ $('WhatsApp Webhook').item.json.body.entry[0].changes[0].value.messages[0].image.caption }}" } ] } }, "typeVersion": 3.4 }, { "id": "4055776e-6283-472a-bfbc-374ad20cc555", "name": "Analyze image", "type": "@n8n/n8n-nodes-langchain.openAi", "position": [ -2848, 688 ], "parameters": { "text": "Here is an image sent by the user. Describe the image and transcribe any text visible in the image.", "modelId": { "__rl": true, "mode": "list", "value": "gpt-4o-mini", "cachedResultName": "GPT-4O-MINI" }, "options": { "maxTokens": 50 }, "resource": "image", "inputType": "=base64", "operation": "analyze" }, "credentials": { "openAiApi": { "id": "credential-id", "name": "OpenAi account" } }, "typeVersion": 1.8 }, { "id": "98fa0d1d-cea9-4f2f-a8dc-4cd997ebb1ce", "name": "Prepare Text Data", "type": "n8n-nodes-base.code", "position": [ -2112, 576 ], "parameters": { "jsCode": "const items = $input.all();\n\n// Get phone number from webhook\nconst phoneNumber = $('WhatsApp Webhook').first().json.body.entry[0].changes[0].value.messages[0].from || '';\n\n// Try to get text from different sources\nlet textFromWhisper;\nlet textFromWebhook;\nlet textFromImage;\n\n// 1. Try to get transcribed voice from Whisper\ntry {\n textFromWhisper = $('Transcribe Audio').first().json.text;\n console.log('Voice text found:', textFromWhisper);\n} catch (e) {\n textFromWhisper = undefined;\n}\n\n// 2. Try to get regular text message from webhook\ntry {\n textFromWebhook = $('WhatsApp Webhook').first().json.body.entry[0].changes[0].value.messages[0].text.body;\n console.log('Text message found:', textFromWebhook);\n} catch (e) {\n textFromWebhook = undefined;\n}\n\n// 3. Try to get image analysis from Edit Fields node\ntry {\n textFromImage = $('Edit Fields').first().json.text;\n console.log('Image analysis found:', textFromImage);\n} catch (e) {\n textFromImage = undefined;\n}\n\n// Combine all available text sources\n// Priority: voice > image > text message\nlet finalText = textFromWhisper || textFromImage || textFromWebhook || '';\n\n// Add source indicator for debugging\nlet source = '';\nif (textFromWhisper) {\n source = 'voice';\n} else if (textFromImage) {\n source = 'image';\n} else if (textFromWebhook) {\n source = 'text';\n}\n\nconsole.log('Final text source:', source);\nconsole.log('Final text:', finalText);\n\nreturn items.map(item => {\n return {\n json: {\n phone: phoneNumber,\n text: finalText,\n source: source, // للمعرفة من وين جاي النص\n timestamp: new Date().toISOString()\n }\n };\n});" }, "typeVersion": 2 }, { "id": "4f37fbd4-21f2-4f31-ae58-8774cf8c21bc", "name": "Insert Row Memory", "type": "n8n-nodes-base.dataTable", "position": [ -1920, 576 ], "parameters": { "columns": { "value": { "phone": "={{ $('WhatsApp Webhook').item.json.body.entry[0].changes[0].value.contacts[0].wa_id }}", "sender": "={{ $json.text }}" }, "schema": [ { "id": "sender", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "sender", "defaultMatch": false }, { "id": "reciever", "type": "string", "display": true, "removed": true, "readOnly": false, "required": false, "displayName": "reciever", "defaultMatch": false }, { "id": "phone", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "phone", "defaultMatch": false } ], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "dataTableId": { "__rl": true, "mode": "list", "value": "l6biIqkSE1qLJvaZ", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/l6biIqkSE1qLJvaZ", "cachedResultName": "test table" } }, "executeOnce": true, "typeVersion": 1, "alwaysOutputData": true }, { "id": "3ed7200b-b2d4-490c-b26d-92fbebc6c607", "name": "Get History", "type": "n8n-nodes-base.dataTable", "position": [ -1728, 576 ], "parameters": { "filters": { "conditions": [ { "keyName": "phone", "keyValue": "={{ $('Prepare Text Data').item.json.phone }}" } ] }, "operation": "get", "dataTableId": { "__rl": true, "mode": "list", "value": "l6biIqkSE1qLJvaZ", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/l6biIqkSE1qLJvaZ", "cachedResultName": "test table" } }, "executeOnce": true, "typeVersion": 1, "alwaysOutputData": true }, { "id": "5f0569e7-dde9-41ed-9b16-544a7b7013b8", "name": "Format Context", "type": "n8n-nodes-base.code", "position": [ -1360, 576 ], "parameters": { "jsCode": "// استخراج البيانات الأساسية\nconst jsText = $('Prepare Text Data').first().json.text || '';\nconst phoneNumber = $('Prepare Text Data').first().json.phone || '';\nconst wa_id = $('WhatsApp Webhook').item.json.body.entry[0].changes[0].value.metadata.phone_number_id;\nconst name = $('WhatsApp Webhook').first().json.body.entry[0].changes[0].value.contacts[0].profile.name;\n\n// Get available slots\nlet availableSlots = [];\ntry {\n const slotsData = $('Get Slots1').all();\n console.log('Get Slots1 data:', JSON.stringify(slotsData.map(s => s.json)));\n \n availableSlots = slotsData.map(slot => {\n console.log('Slot structure:', Object.keys(slot.json));\n \n const date = slot.json['التاريخ (A)'] || slot.json.date || slot.json.التاريخ || '';\n const time = slot.json['الوقت (B)'] || slot.json.time || slot.json.الوقت || '';\n const service = slot.json['الخدمة (C)'] || slot.json.service || slot.json.الخدمة || '';\n \n return `${date} - ${time} (${service})`;\n });\n \n console.log('Available slots formatted:', availableSlots);\n} catch (e) {\n console.error('Error fetching slots:', e.message);\n availableSlots = [];\n}\n\n// Get existing appointments for this customer\nlet existingAppointments = [];\ntry {\n const appointmentsData = $('Get appointment1').all();\n console.log('Get History1 appointments:', appointmentsData.length);\n \n existingAppointments = appointmentsData.map(apt => {\n console.log('Appointment structure:', Object.keys(apt.json));\n \n const date = apt.json.date || '';\n const time = apt.json.times || apt.json.time || '';\n const service = apt.json.service || '';\n const name = apt.json.name || '';\n \n return `${date} at ${time} - ${service} (${name})`;\n });\n \n console.log('Existing appointments formatted:', existingAppointments);\n} catch (e) {\n console.error('Error fetching existing appointments:', e.message);\n existingAppointments = [];\n}\n\n// Format conversation history from Get History1\nlet formattedHistory = '';\nlet historyCount = 0;\ntry {\n const historyData = $('Get History').all().slice(0, 10);\n historyCount = historyData.length;\n console.log('Get History1 data:', historyCount);\n \n formattedHistory = historyData.map(entry => {\n const createdAt = entry.json.createdAt || '';\n const aiResponse = entry.json.reciever || entry.json.ai || '';\n const userMessage = entry.json.sender || entry.json.user || '';\n \n // Format timestamp as yyyy-mm-dd:HH:MM\n let formattedTime = '';\n if (createdAt) {\n const date = new Date(createdAt);\n const year = date.getFullYear();\n const month = String(date.getMonth() + 1).padStart(2, '0');\n const day = String(date.getDate()).padStart(2, '0');\n const hours = String(date.getHours()).padStart(2, '0');\n const minutes = String(date.getMinutes()).padStart(2, '0');\n formattedTime = `${year}-${month}-${day}:${hours}:${minutes}`;\n }\n \n return `( ${formattedTime}, ai: ${aiResponse}, user: ${userMessage})`;\n }).join('\\n');\n \n console.log('Formatted history:', formattedHistory);\n} catch (e) {\n console.error('Error formatting history:', e.message);\n formattedHistory = '';\n historyCount = 0;\n}\n\n// ⚠️ FIX: Get ALL user appointments and format them\nlet userAppointments = '';\nlet userAppointmentsCount = 0;\ntry {\n const userAppts = $input.all(); // Get ALL appointments\n userAppointmentsCount = userAppts.length;\n \n if (userAppointmentsCount > 0) {\n userAppointments = userAppts.map((apt, index) => {\n const aptName = apt.json.name || '';\n const aptService = apt.json.service || '';\n const aptDate = apt.json.date ? apt.json.date.split('T')[0] : '';\n const aptDay = apt.json.day || '';\n const aptTime = apt.json.times || '';\n \n return `\nموعد ${index + 1}:\nالاسم: ${aptName}\nالخدمة: ${aptService}\n📅 التاريخ: ${aptDate} | ${aptDay}\n🕐 الوقت: ${aptTime}`;\n }).join('\\n---\\n');\n } else {\n userAppointments = 'لا يوجد مواعيد محجوزة حالياً';\n }\n \n console.log('User appointments formatted:', userAppointments);\n} catch (e) {\n console.error('Error fetching user appointments:', e.message);\n userAppointments = 'لا يوجد مواعيد محجوزة حالياً';\n userAppointmentsCount = 0;\n}\nlet type = $('Prepare Text Data').first().json.source;\nlet users_id = $('Insert Row Memory').first().json.id;\n\nconst result = {\n sender: phoneNumber,\n text: jsText,\n available_slots: availableSlots.join('\\n'), \n available_slots_count: availableSlots.length,\n existing_appointments: existingAppointments.join('\\n'),\n existing_appointments_count: existingAppointments.length,\n formatted_output: formattedHistory,\n history_count: historyCount,\n name,\n wa_id,\n users_appointments: userAppointments, // ✅ All appointments formatted\n users_appointments_count: userAppointmentsCount, // ✅ Count of appointments\n users_id,\n type\n};\n\nconsole.log('Final output:', JSON.stringify(result, null, 2));\n\nreturn [\n {\n json: result\n }\n];\n" }, "executeOnce": true, "typeVersion": 2, "alwaysOutputData": true }, { "id": "ac272c74-a855-4a88-ae47-71b12ef39ab2", "name": "Main AI Agent", "type": "@n8n/n8n-nodes-langchain.agent", "position": [ -1120, 576 ], "parameters": { "text": "={{ $json.text }}", "options": { "systemMessage": "=## Medical Clinic Bot\nToday: {{ $now }}\nUser: {{ $json.name }} ({{ $json.sender }})\n\n## Knowledge source:\n\n- Use the **Pinecone vector store** to answer anything about the clinic (services, policies, offers, location, doctors, instructions, etc.).\n-Always use this Memory/last conversations:\n{{ $json.formatted_output }}\n----\nSlots:\n{{ $json.available_slots }}\n-----\nAppointments:\n{{ $json.users_appointments }}\n-----\n\nRules: Arabic only, no markdown, verify data, 2-digit time (12=twelve), different services for multiple bookings\nImportant Rule:\n--- you do not invent dates, think twice before makeing up a date make sure it is correct \n\n-تقدم ثلاث خدمات, feller, عناية بالبشرة, تبييض أسنان\n\nBooking: تم حجز موعدك! ✅ 📅 [date]|[day] 🕐 [time] 💉 [service]\nReschedule: تم تعديل موعدك 📅 [date]|[day] 🕐 [time] 💉 [service]\n\n## IMPORTANT: if image is equal to {{ $json.type }} then answer with a short answer of the image and user message if existed" }, "promptType": "=define", "hasOutputParser": true }, "executeOnce": true, "typeVersion": 2.2 }, { "id": "7ff93428-5292-47ec-8084-c56bd2ccd6ec", "name": "Simple Memory", "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow", "position": [ -1264, 784 ], "parameters": { "sessionKey": "={{ $json.sender }}", "sessionIdType": "customKey", "contextWindowLength": 1 }, "typeVersion": 1.3 }, { "id": "bc33c7ae-22a5-417f-bc02-e4e59cc96eb6", "name": "save appointment - different service", "type": "n8n-nodes-base.dataTable", "position": [ 1024, 320 ], "parameters": { "columns": { "value": { "day": "={{ $json.appointment_day }}", "date": "={{ $json.appointment_date }}", "name": "={{ $('Output Format Text').item.json.customer_name }}", "phone": "={{ $json.phone }}", "times": "={{ $json.appointment_time }}", "service": "={{ $json.service }}" }, "schema": [ { "id": "name", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "name", "defaultMatch": false }, { "id": "phone", "type": "number", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "phone", "defaultMatch": false }, { "id": "date", "type": "dateTime", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "date", "defaultMatch": false }, { "id": "day", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "day", "defaultMatch": false }, { "id": "service", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "service", "defaultMatch": false }, { "id": "times", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "times", "defaultMatch": false } ], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "dataTableId": { "__rl": true, "mode": "list", "value": "XICUlFpXl76eV2Dm", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/XICUlFpXl76eV2Dm", "cachedResultName": "appointments" } }, "typeVersion": 1 }, { "id": "96690897-ea79-4060-b288-f532b516a0af", "name": "Sticky Note4", "type": "n8n-nodes-base.stickyNote", "position": [ -4688, 96 ], "parameters": { "width": 480, "height": 704, "content": "## 🏥🤖 Medical Clinic WhatsApp Agent + CRM Sync\n\nThis workflow receives WhatsApp Cloud API messages via a Webhook and processes them based on message type (📝 Text / 🎙️ Audio / 🖼️ Image / 📎 Document). \nFor audio messages 🎙️, it downloads the media and transcribes it into Arabic text (Whisper). \nFor images 🖼️, it downloads the image and analyzes it to describe the content and extract any visible text (Vision). \nFor documents/PDFs 📎, it downloads the file and sends a Gmail notification ✉️ to staff with the attachment.\n\nAfter normalizing the final customer text (🎙️ voice > 🖼️ image > 📝 text), the workflow builds a structured context 🧠 that includes customer data 👤, recent conversation history 💬 (memory), the customer’s upcoming appointments 📅, and available booking slots 🕐. The message is then sent to the Main AI Agent 🤖 (Arabic only 🇸🇦/🇯🇴), with RAG enabled 📚 using Pinecone 🌲 to answer clinic-related questions from uploaded clinic documents (Google Docs).\n\nThe AI response is sent back to the customer via WhatsApp ✅. In parallel, a strict JSON extractor 🧾 parses key fields (booking/reschedule details, service 💉, date/time ⏰, lead category 🧲, and human escalation 🧑‍⚕️). If `needs_human` is true 🚨, the workflow emails staff ✉️ and stores the case in a “human” queue table 📥. \nA scheduled sync ⏲️ (every 1 minute) updates a Google Sheets CRM 📊 from n8n Data Tables (slots/leads/human/appointments).\n\n**Requirements:** WhatsApp Cloud API token 🔑 + phone_number_id 📱, Gmail ✉️ + Google Sheets 📊 credentials, Pinecone 🌲 index/namespace, and the referenced n8n Data Tables 🗂️.\n" }, "typeVersion": 1 }, { "id": "e5d403fa-47d3-4d8f-a4f5-96c7feb21782", "name": "Sticky Note6", "type": "n8n-nodes-base.stickyNote", "position": [ -4016, 48 ], "parameters": { "color": 7, "width": 400, "height": 208, "content": "## Section 1 — Webhook & Verification\nReceives WhatsApp webhooks, responds to `hub.challenge` verification, and routes incoming messages by type.\n" }, "typeVersion": 1 }, { "id": "ad430754-6c6a-4838-ad0e-52b3d367977d", "name": "Sticky Note7", "type": "n8n-nodes-base.stickyNote", "position": [ -368, -256 ], "parameters": { "color": 7, "width": 1552, "height": 752, "content": "## Section 5 — Extraction + Appointment Save\n\n- **AI Data Extractor**: reads the agent output and extracts strict JSON fields (date/day/time/service, booking vs reschedule, needs_human, lead_category).\n- **Code in JavaScript1**: parses the JSON safely, enriches it with customer metadata (phone/name/timestamps), and normalizes YES/NO flags.\n- **Check Appointment1**: routes only when `has_appointment = true`.\n- **save appointment - same service (upsert)**: updates/creates an appointment row matched by `(phone + service)` so each service has its own record.\n- **If Appointment is ready**: compares the new service vs previous/checked service; if different, allows creating another booking record.\n- **save appointment - different service (insert)**: inserts a new appointment row for an additional service (separate from existing one).\n\n" }, "typeVersion": 1 }, { "id": "82315f3e-7edb-4ece-a709-2dc2b12782ac", "name": "Sticky Note10", "type": "n8n-nodes-base.stickyNote", "position": [ -384, 736 ], "parameters": { "color": 7, "width": 1568, "height": 736, "content": "## Section 6 — Leads + Human Escalation + Logging\n\n- **Get leads**: fetches existing lead rows for this phone to prevent duplicates.\n- **Check if Lead**: decides if a new lead should be created (based on existence/conditions).\n- **AI Summarizer1**: produces compact JSON `{summary, category}` for the customer message.\n- **Format output**: parses/cleans the summarizer JSON and outputs `summary` + `category`.\n- **Insert Lead**: stores the lead with `short_sum`, `lead_category`, and customer identity.\n- **Check Human is called**: routes only when `needs_human = true`.\n- **Send Email Notification If Human is called**: emails staff with the customer details (HTML template).\n- **Add row for Human Call (upsert)**: upserts the request into the “human” queue table keyed by phone.\n- **Update Row**: writes the final AI reply back into the conversation/memory table row (stores receiver text).\n- **Send via WhatsApp**: sends the final reply to the customer through WhatsApp Cloud A" }, "typeVersion": 1 }, { "id": "378909c2-d5e4-42eb-9272-07885946c4c3", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [ -2336, 320 ], "parameters": { "color": 7, "width": 1152, "height": 400, "content": "## Section 3 — Memory & Context Builder\n\n- **Prepare Text Data (Code):** merges message sources into `finalText` (voice → image → text) + adds `phone`, `source`, `timestamp`.\n- **Insert Row Memory (Data Table):** saves the incoming message (`phone`, `sender = finalText`) to the memory table.\n- **Get History (Data Table):** pulls recent messages for the same `phone` for short-term context.\n- **Get only users appointment (Data Table):** fetches upcoming appointments for that `phone` (`date >= now`).\n- **Format Context (Code):** builds one AI-ready JSON (last 10 messages + upcoming appointments + `name`, `wa_id`, `users_id`, `type`).\n" }, "typeVersion": 1 }, { "id": "323bf31d-8d4d-486a-b5b9-0e2934be1f2c", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "disabled": true, "position": [ -3888, 1456 ], "parameters": { "color": 7, "width": 624, "height": 240, "content": "## Section 7 — CRM Sync to Google Sheets\nScheduled job that syncs n8n Data Tables (slots/leads/human/appointments) into a Google Sheets CRM every minute.\n\nFollow this like for the google sheets sheet: https://docs.google.com/spreadsheets/d/1HCl3CvMnzILIrcjnFK-AwLqWuKfMwezM1yXWkJ4KG9Q/edit?usp=sharing\n\n\n" }, "typeVersion": 1 }, { "id": "bd14901c-b388-48b7-9d23-229494a98d78", "name": "Sticky Note8", "type": "n8n-nodes-base.stickyNote", "position": [ -3584, -96 ], "parameters": { "color": 6, "width": 1088, "height": 1152, "content": "## Section 2 — Media Handling (Audio / Image / File)\nFetches media metadata from Graph API, downloads files, transcribes audio, analyzes images, and emails staff when a document/PDF is received.\n\n- Detects message type and routes:\n - 📝 Text → Normalize text\n - 🎙️ Audio → Download + Transcribe\n - 🖼️ Image → Download + Analyze\n - 📎 Document/PDF → Download + Email staff\n\n**Nodes:** `filter text messages`, `If Audio`, `If Image`, `If Video/PDF`\n" }, "typeVersion": 1 }, { "id": "fe6c6619-55d4-4ad5-8eb1-2f6bfb1816da", "name": "Sticky Note11", "type": "n8n-nodes-base.stickyNote", "position": [ -848, 1952 ], "parameters": { "color": 7, "width": 400, "height": 192, "content": "## Section 8 — RAG Knowledge Base (Manual Run)\nLoads a Google Doc, splits it into chunks, generates embeddings, and inserts them into Pinecone for retrieval (RAG).\n" }, "typeVersion": 1 }, { "id": "d4396a87-8377-4f3f-9628-791ed648e6f4", "name": "Sticky Note12", "type": "n8n-nodes-base.stickyNote", "position": [ -1952, 800 ], "parameters": { "color": 6, "width": 624, "height": 416, "content": "## Section 4 — AI Agent + Tools (RAG + Appointments + Memory)\n\n- **OpenAI Chat Model**: the LLM that powers the agent responses.\n- **Main AI Agent**: orchestrates the conversation, enforces rules, and decides when to call tools.\n- **Simple Memory**: keeps a tiny per-user context window (`sender` as session key).\n- **Tools**\n - **Vector Store Tool**: retrieves answers from stored documents (RAG).\n - **Booked Appointment**: reads appointments from the Data Table for booking/reschedule checks.\n- **Embeddings OpenAI**: embeddings configuration used by the vector retrieval layer (when enabled).\n" }, "typeVersion": 1 }, { "id": "da9b02bf-731c-40aa-a518-d3cef220f116", "name": "WhatsApp Webhook", "type": "n8n-nodes-base.webhook", "position": [ -4096, 528 ], "webhookId": "clinic-bot-webhook", "parameters": { "path": "whatsapp", "options": {}, "responseMode": "responseNode", "multipleMethods": true }, "typeVersion": 2.1 }, { "id": "c2e8fd84-9286-4f9e-8387-910e400f96d7", "name": "Get only users appointment", "type": "n8n-nodes-base.dataTable", "position": [ -1520, 576 ], "parameters": { "filters": { "conditions": [ { "keyName": "date", "keyValue": "={{ $now.toISO() }}", "condition": "gte" }, { "keyName": "phone", "keyValue": "={{ $json.phone }}" } ] }, "matchType": "allConditions", "operation": "get", "dataTableId": { "__rl": true, "mode": "list", "value": "XICUlFpXl76eV2Dm", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/XICUlFpXl76eV2Dm", "cachedResultName": "appointments" } }, "executeOnce": true, "typeVersion": 1, "alwaysOutputData": true }, { "id": "a436cab9-3496-4c75-8943-2b48df24c9a9", "name": "Get leads", "type": "n8n-nodes-base.dataTable", "position": [ -320, 1280 ], "parameters": { "filters": { "conditions": [ { "keyName": "phone", "keyValue": "={{ $('Format Context').item.json.sender }}" } ] }, "operation": "get", "dataTableId": { "__rl": true, "mode": "list", "value": "16bAoJicIDEPak46", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/16bAoJicIDEPak46", "cachedResultName": "leads" } }, "typeVersion": 1, "alwaysOutputData": true }, { "id": "75465bfb-f042-4d82-bf84-a4b316188926", "name": "Send Email Notification If Human is called", "type": "n8n-nodes-base.gmail", "position": [ 176, 1072 ], "webhookId": "35edc50d-638d-421b-8883-aad79dd8d8a1", "parameters": { "sendTo": "user@example.com", "message": "=\n\n\n \n \n \n إشعار جديد\n \n\n\n
\n إشعار جديد من نموذج موقعك، يحتوي على الاسم، الهاتف، والوصف.\n
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إشعار تواصل جديد

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لقد استقبلت رسالة جديدة من نموذج موقعك

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مرحباً، تم إرسال طلب جديد، التفاصيل أدناه:

\n\n \n \n\n \n \n \n \n \n \n\n \n \n\n \n \n\n \n\n
{{ $json.customer_name }}الاسم
\n \n {{ $json.phone }}\n \n رقم الهاتف
{{ $json.description }}الوصف
\n\n
\n\n عرض في لوحة التحكم\n\n

إذا لم تكن تتوقع هذه الرسالة، يمكنك تجاهلها بأمان.

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تم الإرسال بواسطة تواصل العيادات\n إلغاء الاشتراك\n
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\n\n\n", "options": {}, "subject": "هناك عميل يحتااج تواصل بشري " }, "credentials": { "gmailOAuth2": { "id": "credential-id", "name": "Gmail account" } }, "typeVersion": 2.1 }, { "id": "fd2b5e7e-fed0-4157-94c4-f2c92fe324f5", "name": "Add row for Human Call", "type": "n8n-nodes-base.dataTable", "position": [ 384, 1072 ], "parameters": { "columns": { "value": { "name": "={{ $('Output Format Text').item.json.customer_name }}", "phone": "={{ $('Output Format Text').item.json.phone }}" }, "schema": [ { "id": "name", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "name", "defaultMatch": false }, { "id": "phone", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "phone", "defaultMatch": false }, { "id": "descreption", "type": "string", "display": true, "removed": true, "readOnly": false, "required": false, "displayName": "descreption", "defaultMatch": false } ], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false }, "filters": { "conditions": [ { "keyName": "phone", "keyValue": "={{ $('Output Format Text').item.json.phone }}" } ] }, "options": {}, "operation": "upsert", "dataTableId": { "__rl": true, "mode": "list", "value": "ygicufEiNou6tVCb", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/ygicufEiNou6tVCb", "cachedResultName": "human" } }, "typeVersion": 1 }, { "id": "f7b05031-28df-4e57-8974-a79adbe55168", "name": "If Appointment is ready", "type": "n8n-nodes-base.if", "position": [ 752, 336 ], "parameters": { "options": {}, "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "2266b20d-675a-4443-87d0-04e550575d2f", "operator": { "type": "string", "operation": "notEquals" }, "leftValue": "={{ $('Output Format Text').item.json.service }}", "rightValue": "={{ $('Check Appointment1').item.json.service }}" } ] } }, "typeVersion": 2.2 }, { "id": "a7599be1-1a29-4fe8-b051-adb3b4792450", "name": "save appointment - same service", "type": "n8n-nodes-base.dataTable", "position": [ 592, 336 ], "parameters": { "columns": { "value": { "day": "={{ $json.appointment_day }}", "date": "={{ $json.appointment_date }}", "name": "={{ $('Output Format Text').item.json.customer_name }}", "phone": "={{ $json.phone }}", "times": "={{ $json.appointment_time }}", "service": "={{ $json.service }}" }, "schema": [ { "id": "name", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "name", "defaultMatch": false }, { "id": "phone", "type": "number", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "phone", "defaultMatch": false }, { "id": "date", "type": "dateTime", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "date", "defaultMatch": false }, { "id": "day", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "day", "defaultMatch": false }, { "id": "service", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "service", "defaultMatch": false }, { "id": "times", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "times", "defaultMatch": false } ], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false }, "filters": { "conditions": [ { "keyName": "phone", "keyValue": "={{ $json.phone }}" }, { "keyName": "service", "keyValue": "={{ $json.service }}" } ] }, "options": {}, "matchType": "allConditions", "operation": "upsert", "dataTableId": { "__rl": true, "mode": "list", "value": "XICUlFpXl76eV2Dm", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/XICUlFpXl76eV2Dm", "cachedResultName": "appointments" } }, "typeVersion": 1, "alwaysOutputData": true }, { "id": "3de13584-3543-4ffc-9d3d-8a07bb9c0180", "name": "Check Human is called", "type": "n8n-nodes-base.if", "position": [ -48, 1088 ], "parameters": { "options": {}, "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "7119e222-a2a0-4fdb-930f-eb16877c448e", "operator": { "type": "boolean", "operation": "true", "singleValue": true }, "leftValue": "={{ $json.needs_human }}", "rightValue": "YES" } ] } }, "typeVersion": 2.2 }, { "id": "a903f878-9619-4f5e-8b6a-cd2d5cd6dd81", "name": "Check if Lead", "type": "n8n-nodes-base.if", "position": [ -112, 1280 ], "parameters": { "options": {}, "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "ebc66b41-b8e2-4dc8-83e9-12f3e7593c6d", "operator": { "type": "string", "operation": "notExists", "singleValue": true }, "leftValue": "={{ $json.name }}", "rightValue": "={{ $('Format Context').item.json.sender.toNumber() }}" } ] } }, "typeVersion": 2.2 }, { "id": "8b4f5ac0-4358-47df-a009-7f7c14c219a0", "name": "Insert Lead", "type": "n8n-nodes-base.dataTable", "position": [ 624, 1264 ], "parameters": { "columns": { "value": { "name": "={{ $('Format Context').item.json.name }}", "phone": "={{ $('Format Context').item.json.sender }}", "short_sum": "={{ $json.summary }}", "lead_category": "={{ $json.category }}" }, "schema": [ { "id": "name", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "name", "defaultMatch": false }, { "id": "phone", "type": "number", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "phone", "defaultMatch": false }, { "id": "lead_category", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "lead_category", "defaultMatch": false }, { "id": "short_sum", "type": "string", "display": true, "removed": false, "readOnly": false, "required": false, "displayName": "short_sum", "defaultMatch": false } ], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "dataTableId": { "__rl": true, "mode": "list", "value": "16bAoJicIDEPak46", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/16bAoJicIDEPak46", "cachedResultName": "leads" } }, "typeVersion": 1 }, { "id": "314743b6-dd00-46e6-b7bc-25f5f994312b", "name": "Update Row", "type": "n8n-nodes-base.dataTable", "position": [ -80, 192 ], "parameters": { "columns": { "value": {}, "schema": [ { "id": "sender", "type": "string", "display": true, "removed": true, "readOnly": false, "required": false, "displayName": "sender", "defaultMatch": false }, { "id": "reciever", "type": "string", "display": true, "removed": true, "readOnly": false, "required": false, "displayName": "reciever", "defaultMatch": false }, { "id": "phone", "type": "string", "display": true, "removed": true, "readOnly": false, "required": false, "displayName": "phone", "defaultMatch": false } ], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false }, "filters": { "conditions": [ { "keyValue": "={{ $('Format Context').item.json.users_id }}" } ] }, "options": {}, "operation": "upsert", "dataTableId": { "__rl": true, "mode": "list", "value": "l6biIqkSE1qLJvaZ", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/l6biIqkSE1qLJvaZ", "cachedResultName": "test table" } }, "typeVersion": 1, "alwaysOutputData": true }, { "id": "d514e95e-b150-4291-8a6c-f93abfcb871a", "name": "OpenAI Chat Model", "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "position": [ -704, 1232 ], "parameters": { "model": { "__rl": true, "mode": "list", "value": "gpt-4o-mini", "cachedResultName": "gpt-4o-mini" }, "options": {} }, "credentials": { "openAiApi": { "id": "credential-id", "name": "OpenAi account" } }, "typeVersion": 1.2 }, { "id": "2c70c555-a008-4e5b-a955-5ddd78ffd054", "name": "Output Format Text", "type": "n8n-nodes-base.code", "position": [ 80, 352 ], "parameters": { "jsCode": "// Parse JSON from AI Data Extractor and add metadata\nconst raw = $input.first().json.output || '{}';\nconst phone = $('Format Context').first().json.sender || '';\nconst name = $('Format Context').first().json.name || '';\n\nlet data;\n\ntry {\n // Try parsing as-is first\n data = typeof raw === 'object' ? raw : JSON.parse(raw);\n} catch (e) {\n // Clean and retry if initial parse fails\n try {\n let cleaned = raw\n .replace(/```json\\n?/g, '')\n .replace(/```\\n?/g, '')\n .trim();\n \n // Extract JSON object\n const jsonMatch = cleaned.match(/\\{[\\s\\S]*\\}/);\n cleaned = jsonMatch ? jsonMatch[0] : cleaned;\n \n data = JSON.parse(cleaned);\n } catch (e2) {\n // Fallback to default structure\n console.error('JSON parse failed:', e2.message);\n console.error('Raw input:', raw);\n \n data = {\n has_appointment: false,\n is_reschedule: false,\n needs_human: false,\n appointment_date: null,\n appointment_day: null,\n appointment_time: null,\n service: null,\n lead_category: 'other',\n description: 'فشل في استخراج البيانات',\n notes: 'خطأ في تحليل الرد'\n };\n }\n}\n\n// Enrich with metadata\nconst enrichedData = {\n ...data,\n phone,\n customer_name: name,\n created_at: new Date().toISOString(),\n has_appointment_text: data.has_appointment ? 'YES' : 'NO',\n is_reschedule_text: data.is_reschedule ? 'YES' : 'NO',\n needs_human_text: data.needs_human ? 'YES' : 'NO'\n};\n\n// Replace null/undefined with empty strings\nObject.keys(enrichedData).forEach(key => {\n if (enrichedData[key] === null || enrichedData[key] === undefined) {\n enrichedData[key] = '';\n }\n});\n\nconsole.log('Enriched data:', JSON.stringify(enrichedData, null, 2));\n\nreturn [{ json: enrichedData }];" }, "typeVersion": 2 }, { "id": "06ff90e2-b5bd-46aa-9d31-78bed0257dba", "name": "Format output", "type": "n8n-nodes-base.code", "position": [ 432, 1264 ], "parameters": { "jsCode": "// Split into two separate message outputs\nconst input = $input.first().json;\nlet response = input.output || input.text || input.response || input;\n\nconsole.log('Raw input:', JSON.stringify(input, null, 2));\n\ntry {\n if (typeof response === 'object' && response !== null && (response.summary || response.category)) {\n // Return as single output with both fields\n return {\n json: {\n summary: response.summary || \"\",\n category: response.category || \"\"\n }\n };\n }\n \n if (typeof response === 'string') {\n response = response.replace(/```json\\n?/g, '').replace(/```\\n?/g, '').trim();\n const data = JSON.parse(response);\n \n return {\n json: {\n summary: data.summary || \"\",\n category: data.category || \"\"\n }\n };\n }\n \n throw new Error('Unexpected response format');\n \n} catch (error) {\n console.error('Parse error:', error.message);\n return {\n json: {\n summary: \"Error parsing response\",\n category: \"error\"\n }\n };\n}" }, "typeVersion": 2 }, { "id": "505865d1-a9bd-40a9-90bb-246de0e44704", "name": "Get slots", "type": "n8n-nodes-base.dataTable", "position": [ -2704, 1696 ], "parameters": { "operation": "get", "dataTableId": { "__rl": true, "mode": "list", "value": "DySLjqEPX2i5RBdj", "cachedResultUrl": "/projects/0WLzulivX2ChGmk8/datatables/DySLjqEPX2i5RBdj", "cachedResultName": "slots" } }, "typeVersion": 1 } ], "pinData": {}, "connections": { "Get file": { "main": [ [ { "node": "Download file", "type": "main", "index": 0 } ] ] }, "Get lead": { "main": [ [ { "node": "Append or update lead", "type": "main", "index": 0 } ] ] }, "If Audio": { "main": [ [ { "node": "Get Audio", "type": "main", "index": 0 } ] ] }, "If Image": { "main": [ [ { "node": "Get Image", "type": "main", "index": 0 } ] ] }, "Get Audio": { "main": [ [ { "node": "Download Audio", "type": "main", "index": 0 } ] ] }, "Get Image": { "main": [ [ { "node": "Download Image", "type": "main", "index": 0 } ] ] }, "Get leads": { "main": [ [ { "node": "Check if Lead", "type": "main", "index": 0 } ] ] }, "Get slots": { "main": [ [ { "node": "Append or update slot", "type": "main", "index": 0 } ] ] }, "Edit Fields": { "main": [ [ { "node": "Prepare Text Data", "type": "main", "index": 0 } ] ] }, "Get History": { "main": [ [ { "node": "Get only users appointment", "type": "main", "index": 0 } ] ] }, "If Video/PDF": { "main": [ [ { "node": "Get file", "type": "main", "index": 0 } ] ] }, "Analyze image": { "main": [ [ { "node": "Edit Fields", "type": "main", "index": 0 } ] ] }, "Check if Lead": { "main": [ [ { "node": "AI Summarizer1", "type": "main", "index": 0 } ] ] }, "Download file": { "main": [ [ { "node": "Prepare Email With Attachment", "type": "main", "index": 0 } ] ] }, "Format output": { "main": [ [ { "node": "Insert Lead", "type": "main", "index": 0 } ] ] }, "Main AI Agent": { "main": [ [ { "node": "Send via WhatsApp", "type": "main", "index": 0 }, { "node": "Update Row", "type": "main", "index": 0 }, { "node": "AI Data Extractor", "type": "main", "index": 0 }, { "node": "Get leads", "type": "main", "index": 0 } ] ] }, "Simple Memory": { "ai_memory": [ [ { "node": "Main AI Agent", "type": "ai_memory", "index": 0 } ] ] }, "AI Summarizer1": { "main": [ [ { "node": "Format output", "type": "main", "index": 0 } ] ] }, "Download Audio": { "main": [ [ { "node": "Transcribe Audio", "type": "main", "index": 0 } ] ] }, "Download Image": { "main": [ [ { "node": "Analyze image", "type": "main", "index": 0 } ] ] }, "Format Context": { "main": [ [ { "node": 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